1. ACCEPTANCE OF THESE TERMS
These Terms of Service ("Terms") form a legally binding agreement between you ("User","you") and MD SOFTWARE L.L.C-FZ, a limited-liability company incorporated in the Meydan Free Zone, Dubai, United Arab Emirates ("Company", "we", "our"), with registered office at Meydan Grandstand, Nad Al Sheba 1, Dubai, UAE ("Registered Office"). By accessing or using any website, mobile site, application, software, API, onboarding wizard or other service that we own or operate (collectively, the "Services") you acknowledge that you have read, understood and agree to be bound by these Terms and all policies referenced here. If you do not agree, you must not use the Services.
2. DEFINITIONS
- "Merchant" – a business or individual seeking high-risk payment processing through the Services.
- "Processor" – any acquiring bank, PSP or other third-party payment provider in our network.
- "KYB / KYC Data" – business and personal information we collect to comply with anti-money-laundering (AML) and sanction-screening obligations.
- "Applicable Law" – all UAE federal laws, Dubai laws, free-zone regulations (Meydan Free Zone Regulations & By-Laws), and any mandatory rules of other jurisdictions that apply to the parties.
3. ELIGIBILITY & GEOGRAPHIC RESTRICTIONS
You warrant that (a) you are at least 18 years old and have full legal capacity; (b) your use is legal in your jurisdiction; (c) you are not located in, established in, or a citizen of any country subject to UAE/UN/OFAC sanctions; and (d) you have not previously been suspended by us.
4. SCOPE OF SERVICES
We use proprietary AI models and manual curation to match Merchants with suitable Processors, collect KYB/KYC data via a digital wizard, and (where technically possible) pre-populate Processor application forms or transmit data via secure APIs ("Matching Service"). We are not a bank, PSP or money-service business and do not ourselves
process payments or hold client funds.
5. MERCHANT RESPONSIBILITIES
- Provide accurate, complete and up-to-date KYB/KYC information and supporting documents.
- Review all auto-filled data before signing any Processor application; ultimate responsibility rests with you.
- Comply with Processor terms, card-scheme rules, AML/CFT laws, consumer-protection and data-protection laws.
- Pay all fees, chargebacks, fines or penalties levied by a Processor.
6. FEES & PAYMENT
Our one-time package fees (displayed on the Site) are payable in advance and are non-refundable once the onboarding wizard is completed, except where mandatory law grants you a right of refund. Prices are in UAE Dirhams (AED) unless stated otherwise and are exclusive of the 5 % UAE VAT, which will be added where applicable. You are responsible for all bank charges and exchange-rate differences.
7. REFUNDS & CANCELLATIONS
Under UAE Cabinet Resolution (1/2027) on e-commerce consumer protection you may cancel within 24 hours of purchase provided we have not yet transmitted your data to any Processor. To request a refund, email[email protected] with your order reference.
8. INTELLECTUAL PROPERTY
The Services, including all code, algorithms, text, graphics and trademarks, are owned by or licensed to the Company and protected under UAE Copyright Law No (38) /2021 and international treaties. You receive a limited, non-exclusive, non-transferable licence to use them solely to evaluate and obtain payment-processing options.
9. DATA PROTECTION
We process personal data in accordance with our Privacy Policy, the UAE Federal Decree-Law No 45 of 2021 (PDPL) and Meydan Free Zone Data-Protection Rules. By providing any personal data, you warrant that you have authority to disclose it and grant us a lawful basis to process it.
10. PROHIBITED ACTIVITIES
- Submitting fraudulent or misleading KYB/KYC data.
- Infringing third-party IP, exporting payment solutions to sanctioned countries, or violating card-scheme rules.
- Reverse-engineering, scraping or attempting to access source code.
11. DISCLAIMER OF WARRANTIES
The Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee Processor approval, pricing, uptime or suitability. To the maximum extent permitted by Applicable Law, we disclaim all implied warranties (merchantability, fitness for purpose, non-infringement, etc.).
12. LIMITATION OF LIABILITY
To the extent permitted by law, our aggregate liability under these Terms shall not exceed the amount you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, punitive or consequential damages, lost profits, loss of goodwill or business interruption.
13. INDEMNIFICATION
You agree to indemnify and hold harmless the Company, its directors, employees and agents from and against any claims or losses arising out of (a) your breach of these Terms, (b) your violation of Applicable Law or third-party rights, or (c) any content you submit.
14. TERM & TERMINATION
These Terms apply from your first use of the Services and continue until terminated by either party. We may suspend or terminate access immediately for breach. Clauses intended to survive (e.g., IP, liability, indemnity, governing law) will do so.
15. GOVERNING LAW & DISPUTE RESOLUTION
These Terms and any non-contractual obligations shall be governed by the laws of the Emirate of Dubai and, to the extent applicable, the federal laws of the UAE, without regard to conflict-of-laws principles. Any dispute shall be submitted to the exclusive jurisdiction of the competent courts of Dubai.
Alternative: if both parties agree in writing, the dispute may be referred to arbitration under the DIFC-LCIA Rules, seat DIFC, language English.
16. CHANGES TO THESE TERMS
We may update these Terms to reflect legal, technical or business changes. If we make material changes we will post a notice on the Site or notify you by email. Continued use after changes take effect constitutes acceptance.
17. CONTACT
Questions about these Terms? Email: [email protected]